ORDER CONFIRMATION & DELIVERY

 MADE TO ORDER

Thank you for making a conscious and considered choice. 
As part of our sustainability ethos; and aiming to tread lighter on this earth, we are now making each piece upon purchase. This means that your swimsuit will be made specially for you. 
With our own in-house team, we can make your order within days. Please allow between 2-5 days for your order to dispatched and up to 2 weeks during busy peak periods. Small runs of our key bestsellers will be available on hand and despatched if available within 24 hours.

All orders are charged in USD with exception to Australian orders charged in AUD.

Orders are dispatched from Australia or Indonesia. Orders are dispatched and processed daily during business hours. (9am-5pm AWST, Monday to Friday). A shipping confirmation will be sent once your 'made-to-order' has been completed. Small runs of key bestsellers will be available to order has on hand and will be shipped out within 24 hours once approved by one of our team members. 

Shipping times below are added upon stock completion.




POSTAGE FEES

AUSTRALIA
FREE SHIPPING ON ORDERS $150 AUD OR MORE
Registered Post Tracked (5-10 business days): $10.00 AUD 
DHL Express/Courier Express (2-5 business days): $25.00 AUD 
* All services require signature on delivery.

NEW ZEALAND
FREE SHIPPING ON ORDERS $150 AUD OR MORE
Registered Post Tracked (5-10 business days): $20.00 AUD 
DHL Express/Courier Express (2-6 business days): $30.00 AUD 

INTERNATIONAL - USA
FREE SHIPPING ON ORDERS $150 AUD OR MORE
Registered Post Tracked (5-15 business days): $20.00 AUD
DHL Express/Courier Express (3-6 business days): $40.00 AUD

INTERNATIONAL
FREE SHIPPING ON ORDERS $250 AUD OR MORE
Registered Post (5-15 business days): $30.00 AUD
DHL Express/Courier Express (3-7 business days): $50.00 AUD
*Tracking is not available in some countries. 

If you would like to upgrade your service, please email us on info@palmswimwear.com. 




TRACKING SERVICES
All orders within Australia and overseas are tracked where possible. Please note our default postal service is Australia Post. Tracking is not available in some countries. Please visit auspost.com for more information. If you require any assistance please email us on info@palmswimwear.com.

Once you have received your shipping order, you can track your order via directly through your mailing service, or visit the link here
Orders via Australia Post: auspost.com.au/parcels-mail/track
Orders via DHL Express: dhl.com/en/express/tracking

INTERNATIONAL CUSTOM & IMPORT FEES
For orders outside of Australia, extra charges (sales tax and customs duty) may occur depending on your region and local customs charges. Please check your home country's import regulations before you place your order as these charges are at the receivers expense. Please note that delays due to custom procedures are beyond our control and must be resolved by the receiver.

WHAT HAPPENS IF MY PACKAGE GOES MISSING?
All items purchased on this website are made pursuant to a shipment contract. Once your items are delivered to the carrier (Auspost), the responsibility for those items, purchased from this website, passes to you, the customer. In the unlikely case that your package is lost or damaged, you are responsible for lodging a claim with the carrier. If you wish to upgrade your service or add insurance at an extra cost, please email us at info@palmswimwear before you place your order and one of our team members will happily arrange this for you.

*Please check that the correct address has been submitted with your initial order, including the building name and unit number if applicable. If you accidentally input the incorrect address, please email info@palmswimwear.com immediately so that it can be amended before the time it is dispatched. Once your order has been sent, PALM will not be held accountable for any orders placed with incorrect addresses. 
Further information please email us at info@palmswimwear.com