FAQ’s

 

How can I track the progress of my Made-to-Order?

Our Production Team will begin creating your order within 24 hours from when the order is made. To find out the progress you can email info@palmswimwear for updates. We recommend doing so especially if you require your swim by a certain date so we can try our best to ensure it is completed in time for you.

 

Do you offer Custom Orders?

We are happy to accommodate you with any custom requests if it is possible to do so.

Customer Orders include previous styles or colours, and altered sizing.

We may be able to create your Swim with altered sizing to fit your bust as most of our tops can be made with a different cup and band size.

Please note that Custom Orders are unable to be returned but we can help find the best fit for you!

Contact info@palmswimwear.com for more details.

 

I need my order before a certain date, what are my options?

If you require your order before a certain date, there are a few options available.

If we are creating via our Made-to-Order Process, please contact info@palmswimwear and we can notify our Production Team of the date it is to be received and plan accordingly.

We also recommend ordering from one of our online Stockists as they will have some sizes available and Ready to Ship. Our stockists can be viewed at: https://www.palmswimwear.com/pages/stockists

Can I change my order?

Orders can only be changed within 24 hours of purchase date if you have selected the wrong style or size. Please contact info@palmswimwear.com

 

How do I cancel my order?

In the instance that you wish to cancel your order, you are required to do so within 24 hours of placing it. Please contact us at info@palmswimwear.com

Can I change my postage details?

We are able to amend any postage details while your order is under the Made-to-Order Process.

If your order is in transit, please contact the relevant (DHL Express or Australia Post) as they require confirmation from the receiver to update postage details.

Please contact info@palmswimwear.com

 

What happens if my package goes missing?

All items purchased on this website are made pursuant to a shipment contract. Once your items are picked up by the shipper, the responsibility for those items passes to you, the customer. In the unlikely case that your package is lost or damaged, you are responsible for lodging a claim with the carrier. If you wish to upgrade your service or dd insurance for ease of mind at an extra cost, please email us at info@palmswimwear.com before you place your order and one of our team members will happily arrange this for you.

What is the best way to remove the hygiene strip?

Please remove the hygiene strip carefully to ensure the swimwear does not get damaged. If some of the stick from the strip remains on the bikini bottom it can be easily removed by gently rubbing a removal agent with a clean cloth or cotton ball. Vinegar, eucalyptus oil, tea tree oil or rubbing alcohol work best. Once removed, handwash or warm wash with a gentle soap or detergent.

 

My swim piece has broken, how can I fix it?

At Palm we wish for your swimwear to be loved and lived in for years to come. All of our pieces are handmade especially for you with a high attention to quality and detail. However in the event that there is a fault or natural wear and tear to your garment, we will happily repair your item, ensuring for many more years to come.

We offer the following:

-          Wear and tear repairs

-          Clasp/clip repair

-          Boning or underwire clipping

If you require your item to be repaired, or have a question in regards to the state of your garment, please contact us at info@palmswimwear.com