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This is how Made-to-order works

As part of our sustainability ethos; and aiming to tread lighter on this earth, we are now making each piece upon purchase. This means that your swimsuit will be made specially for you, without us carrying extra stock we don't need and moving away from a fast sale mentality. With our own in-house team, we can make your order within days.

Step 1: Your order is processed and scheduled for production. (PALM only accepts order cancellations within 24 hours of purchase. Cancellations beyond this time will not be approved.)
Step 2: Your sustainable fabric and materials are checked and then cut to your style and size.
Step 3: Your cut fabric is then allocated to one of our talented machine technicians ready for sewing.
Step 4: All the final finish and touches such as hardware and labels are added to your sewn swim.
Step 5: Your swim proceeds to the last quality check.
Step 6:  Your finished swim pieces are packaged and wrapped, ready to dispatch from our Bali Studio.

Step 7: You will then be notified with a shipping confirmation. All orders are shipped with DHL Express (from Indonesia) or Australia Post (from Australia). Please note there may be  shipping delays due to COVID-19 globally.

Please allow up to 1-2 weeks to ship, however it may take a little longer during busier periods. We work hard to ensure that your order is sent out as soon as possible. To learn more about our 'Made-to-order' process and meet our wonderful makers, please view the link here.

*Due to the nature of our made-to-order service we cannot accept returns for refunds. This is to ensure that our cost to produce by one of our lovely in-house sewers are paid fairly and to reduce waste of materials.

You can view our current production times here.

 

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